We offer 2 services:
Option 1 is where we come to the venue and dress the room the morning or the day before the event. We then return and collect the chair covers and any other items either a day or 2 after the event, or that night (if specified and for an extra charge). This option; our ‘Set Up Service’ is available to any venue within a 75 mile radius of our address and carries various premiums depending on location.
Option 2; our DIY Service is the most popular of the 2 services, reasons being our DIY chair cover hire service is available nationwide and its cheaper.
So, “how does it work?” I hear you say. The following FAQs explain the DIY chair cover hire service in full and will eradicate any preconceived doubts that it’s not for you. Any bridal party really can take advantage of the service.
How does it work?
99% of our bookings (being weddings and events) take place at the weekend. All DIY bookings for the forthcoming weekend get priority every Monday morning. They are all boxed up and ready to go no later than Monday lunchtime.
Each consignment is then booked on with our courier with whom we have a very close working relationship. Consignments are then collected either Monday afternoon or Tuesday morning for delivery Tuesday/Wednesday-dependent on the most convenient day for the customer to take delivery. This is determined via a phone call the week before.
We double-check we’ve included everything when packing each consignment by cross-referencing against each individual booking form. It is however the responsibility of the customer to give it the once over as soon as received so that any issues can be resolved in time for the event.
Included in each consignment are a signed delivery note, return declaration (to be signed and included in the return) and return labels.
We track each individual consignment to make sure its safe delivery. Once delivered, a courtesy call is made to the customer to ensure it arrived in good condition and everything is in order.
During that call, we also explain the return process. A pre determined date for collection would have already been established during the previous call.
All the customer is asked to do is repack the box(es), sign and date the return declaration, stick the return labels to the box(es) and hand them to the driver.
All tracking numbers are emailed to the customer as soon as the delivery consignment is booked on so that he/she may track each delivery and return online and liaise with the carrier should they feel the need to.
This service is free to any DIY chair cover hire booking over the value of £100.00. Orders made under £100.00 incur a £20.00 carriage fee.
What can I hire on the DIY Service?
We often generalize the service and call it our “DIY chair cover hire” service but all linen hire is available on the DIY service: chair covers, sashes, tablecloths, napkins, table runners, table swags can all be hired. Breakables are not available, so items such as centerpieces and our wishing well are unavailable on the DIY option.
Am I limited in terms of what’s available to me?
No, all linen mentioned in the previous answer is available as long as it’s in stock on the required date. The best way to guarantee this is to book us at least 6 months in advance, as most items are fully booked during our busy period (summer).
We advise hiring the Lycra chair covers when using our DIY service as they are crease free. Linen chair covers are still available to hire but be mindful that they are all hand pressed, then folded, packed into boxes and sent out so the likelihood of fold marks when received is high.
Why should I choose We Got it Covered for my DIY chair covers?
Good question. And there are a few answers.
Here’s how our DIY service differs to other chair cover hire companies:
• We do not charge delivery and collection
• We arrange everything
• We also provide all table linen if needed so there’s no need to use 2 or 3 suppliers
• We give you the option to have the consignment delivered to the most convenient address (Home, work, friends/family’s address, direct to venue).
• We guarantee to match any colour schemes
• Each item is laundered after every use
• Any stained linen that is returned to us is always thrown away so we will never use a dirty or damaged item
• We liaise directly with your venue to obtain all necessary information such as chair/table dimensions, set up times etc. (Linen chair covers are subject to the chairs at each venue)
• We promise to always be contactable via telephone or email in the lead up to your function
• Our prices are very competitive
All of these factors combined create what we honestly believe is the best DIY chair cover and table linen hire service in the country.
To see our pricing and make an enquiry, please visit the website: http://www.wegotitcovered.co.uk